Carlson Wagonlit Travel – Bilingual Team Mate Site

Carlson Wagonlit Travel – Bilingual Team Mate Site

Portfolio Description

Background and History

CWT has a worldwide presence with offices in more than 150 countries and territories, and Carlson Wagonlit Travel Canada has over 175 locations coast to coast. CWT focuses on B2B4E, short for “business to business for employees.” They make it their mission to bring the best customer experience to you and your employees. With their long history in travel they understand travelers and are continuously innovating their processes and tools to improve business travelers’ experiences.

The Problem

The CWT Team Mate site is a secured, bilingual extranet portal, available to agents across Canada. It was written in ColdFusion with a SQL Server 2008 Database. The previous site with hundreds of static pages was not easy to maintain from a content perspective.

Their challenges were:

  • An outdated content management solution
  • The authentication process required a separate username and password
  • Documents needed to be available in both English and French versions

Our Solution

CWT engaged Spot Solutions to create a new site using SharePoint 2013. The new SharePoint Extranet site manages documents associated with the site, along with site navigation and content. The site integrates with and displays the appropriate ColdFusion components which manage all data collection and business logic, and our team developed a streamlined application-based user authentication and access to SharePoint through a SAML identity provider. Support for English and French versions was provided by activating the SharePoint Server Publishing Infrastructure feature to create Variations. SharePoint Language Packs are installed on all SharePoint Server Web Front End and Application Servers to optimize searching for documents written in French.

The Impact

CWT now have a modern, scalable extranet portal.

Now they can:

  • Easily manage their content
  • Provide documents in both English and French
  • Provide their users with SSO authentication